What the tenants are usually asking us about the properties that we manage in hamilton
What is the duration of the lease agreement?
Lease agreements with Found Spaces are generally for a term of one year, but there could be options for shorter or longer terms depending on the property and tenant requirements.
How do I report a maintenance issue?
Found Spaces provides an easy-to-use online portal for tenants to report maintenance issues. Emergency repairs can be reported directly to our 24/7 support line, while non-emergencies can be logged in the portal and will be addressed within standard business hours.
Can I have pets in my rental unit?
Pets are allowed in select properties managed by Found Spaces. There may be restrictions on the type and number of pets, and additional deposits or fees might apply as outlined in your specific lease agreement.
How and when is rent collected?
Rent is due on the first of each month and can be conveniently paid through the online tenant portal set up by Found Spaces. This portal accepts various payment methods including direct bank transfers and credit cards. A grace period and late fee policy are clearly detailed in the lease agreement.
Am I allowed to decorate or modify my rental unit?
Tenants are permitted to make cosmetic changes such as painting, provided they obtain prior approval from Found Spaces and agree to restore the unit to its original condition upon lease termination unless otherwise agreed.
Is renters insurance mandatory?
Yes, Found Spaces requires all tenants to maintain renters insurance throughout the duration of their lease. This insurance should cover personal belongings and liability. Evidence of insurance must be submitted at the time of lease signing.
What are the conditions for getting my security deposit back?
The security deposit is typically equal to one month’s rent. It is refundable after the lease ends, provided the property is returned in the same condition as when rented, barring normal wear and tear. Found Spaces will provide an itemized statement of any deductions, if applicable, within the time frame mandated by local laws.
Can I sublet my apartment?
Subletting is subject to approval by Found Spaces. Tenants must submit a request in writing, and approval will depend on the qualifications of the subtenant and the stipulations of the original lease agreement.
What should I do if I encounter an emergency within my unit?
In case of emergencies such as plumbing leaks, electrical issues, or gas problems, tenants should contact the Found Spaces emergency line provided in the lease agreement immediately. Our team is available 24/7 to address urgent issues.
How are lease renewals handled?
Tenants will receive a notification about lease renewal options from Found Spaces several months before their current lease expires. This includes any changes to terms or rates. Tenants can then decide to renew under these new terms, negotiate changes, or vacate the property at the end of their lease.
Do you have any extra services offered to the tenants?
Yes, at Found Spaces we care not only the needs of the landlords, but also of our highly-valued tenants. You can find many services tailored for you in Tenant Concierge Services.