The situation

The owner bought a side-by-side duplex as an investment and inherited both tenants from the previous landlord. One unit had a tenant who hadn't had a rent increase in three years. The other had a history of late payments and two noise complaints from neighbours.

Maintenance had been deferred for at least two years. The furnace in Unit B was past its expected lifespan. The eavestroughs were pulling away from the fascia. The owner was out roughly $800/month between below-market rents and ongoing repair emergencies.

What we did

We started with a full property inspection and documented everything. We issued the correct N1 rent increase notices under the Residential Tenancies Act for both units, calculated to the annual provincial guideline.

For the problem tenant, we followed up on late payments with formal N4 notices and maintained a paper trail. When the tenant eventually gave notice, we turned the unit in 11 days and placed a screened tenant through our Acceler8 process at full market rent.

We replaced the furnace, repaired the eavestroughs, and set up a preventive maintenance schedule so nothing falls behind again.

The situation

The owner started with a single townhouse rental on Hamilton Mountain that she managed herself. It was going fine with one property, but she wanted to grow her portfolio and knew she couldn't handle multiple tenants, maintenance calls, and lease renewals across different neighbourhoods while working full time.

She had the capital to acquire more properties but needed someone to handle operations so she could focus on finding the next deal.

What we did

We onboarded her existing townhouse first and optimized it: adjusted the rent to market, set up automated collection through our owner portal, and scheduled an annual inspection.

As she acquired new properties in Binbrook and Ancaster, we handled everything from pre-purchase rental estimates to tenant placement. Each property was listed, screened, and occupied within three weeks of closing.

Her owner portal now shows all seven units on a single dashboard: rent status, open work orders, lease expiry dates, and year-to-date financials. She reviews it once a week.

The situation

The owner lives in Ottawa and purchased a detached home in Dundas with a legal basement apartment. He planned to self-manage remotely using a property management app and a local handyman on call.

Within six months, the main-floor tenant stopped paying rent. The handyman ghosted him. He couldn't attend the LTB hearing in person and didn't know how to file properly from out of province. The property sat with one paying unit and one non-paying unit for four months before he contacted us.

What we did

We took over mid-crisis. Filed the correct N4 for non-payment of rent, represented the owner at the LTB hearing, and obtained an eviction order. The unit was vacated, cleaned, and re-listed within the same month.

We placed a screened tenant using our standard process: credit check, income verification, bank statement review, landlord references, and LTB history check. The new tenant has paid on time every month since.

The owner now manages both units through his owner portal from Ottawa. Maintenance requests go directly to our vetted contractors. He gets monthly statements and doesn't need to set foot in Hamilton unless he wants to.