About Found Spacesproperty management
Founded by a landlord who manages her own rentals the same way she manages yours. Kate Mackay started Found Spaces because she couldn't find a property manager in Hamilton that treated her properties the way she would.
The Found Spaces story
Every investment begins with a vision for a better future
It was never really about owning another property. It was about what that property could make possible.
But somewhere along the way, the investment that was supposed to create freedom starts demanding more of your time and energy than you expected. Instead of building your future, you're putting out fires. Instead of planning your next move, you're coordinating repairs and chasing late rent.
Our mission
Creating thriving futures
Three words that shape every decision we make. We believe every rental property has the potential to improve lives, for everyone connected to it.
For investors
Financial freedom, long-term wealth, and the confidence to keep building.
For tenants
More than a place to live. Stability, dignity, and a foundation for a stronger financial future.
For communities
Safer homes, stronger neighbourhoods, and more responsible housing.
A better way
Not conflict. Connection.
Too often, the rental industry runs on conflict. We see it differently. An investor's success and a tenant's success aren't competing goals. They're connected. When one succeeds, the other is more likely to succeed too.
The old way
- Landlords against tenants
- Owners against property managers
- Problems instead of partnerships
The Found Spaces way
- Responsible, financially stable tenants
- Well-managed homes and clear communication
- Stronger rental relationships
That's why we don't simply manage properties. We invest in people, because education creates better outcomes. And when the pieces work together, the results build on each other:
How we help
Your investment, working for you
Define the future
Whether you're buying your first rental or growing a portfolio, we start by understanding where you want to go and what success looks like for you.
Protect the journey
Leasing, maintenance, inspections, compliance, accounting, and rent collection, handled by experienced professionals with clear communication at every step.
Build what's next
Your time returns and your stress drops. Buy another property, travel, or simply enjoy peace of mind while your rentals work for you.
The future we're building
We measure success by the futures we help create
The investor who confidently buys a second property because the first one performed exactly as it should.
The tenant who builds stronger financial habits, improves their credit, and moves closer to their own goals.
The family that enjoys dinner together without an emergency maintenance call.
The neighbourhood strengthened by professionally managed homes and long-term, respectful tenancies.
One property. One relationship.
One thriving future at a time.
Why Found Spaces exists
Let's build your thriving future
Property management isn't really about collecting rent or coordinating repairs. Those are responsibilities, not the purpose. Our purpose is to give you the freedom to focus on the future you're building.
About Our Company
Our story
Found Spaces was founded by Kate Mackay, a real estate investor who experienced firsthand how hard it was to find property management she could truly trust. After facing the stress, inconsistency, and lack of care that so many owners know too well, she decided to build the kind of company she wished existed.
What started as a solution for her own properties grew into a full-service company rooted in accountability, strong systems, and genuine care for both owners and residents.
Built from real experience and a deep understanding of what it takes to protect and grow an investment, Found Spaces exists to create better outcomes, stronger communities, and thriving futures for everyone involved.
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2017
Founded in Hamilton, Ontario. Kate starts managing her own rental properties and takes on a small number of clients who want the same hands-on approach.
2019
Expanded to Burlington and the Niagara Region. Built out the in-house maintenance team and launched the online owner and tenant portals.
2021
Launched the Money Machine program, a tenant financial literacy course that helps renters build credit and work toward homeownership. The first of its kind from a property management company in Southern Ontario.
2023
Reached 500+ managed units. Added Kitchener and Halifax to the service area. Won Diamond Winner in The Hamilton Spectator Readers' Choice Awards and Best Property Management Company from CommunityVotes Hamilton.
2025
Surpassed 650 managed units. Introduced the rent guarantee program covering up to $60,000 in lost rent. Continued investing in technology and systems to make property management more efficient for landlords and tenants.
Through our sister company, Found Spaces Realty Group, we offer landlords an end-to-end experience: from purchasing an investment property, to managing it profitably, to optimizing it for a successful exit. Whether you're buying your first rental or expanding a portfolio, we guide you through every stage.
Our Leadership Team
Kate Mackay
Founder & CEO
Sandy Mackay
Business Development
Ana Marin
Integrator/Director of Operations
Emma Collins
Accounting
Robert Hansen
Property Management
Michelle Ardiles
Leasing Coordinator
Our values
Excellence
We hold ourselves to the highest standard in every interaction. Whether it's a maintenance call at 2 a.m. or a quarterly report for a landlord, the quality doesn't change. Our tenants, landlords, and team members all experience the same level of care and attention.
Commitment
We're invested in the success of the people we work with. That means standing behind our promises, following through on every service agreement, and going beyond what's expected. When we say we'll handle it, we handle it.
Empathy
We listen before we act. Every landlord, tenant, and team member has a different situation, and we take the time to understand it. That means acknowledging different perspectives, communicating with respect, and responding with thoughtfulness.
What sets us apart
The Money Machine program
Found Spaces is the only property management company in Canada that offers tenants a free financial education program. The Money Machine course teaches budgeting, credit building, debt management, and long-term financial planning, giving tenants the tools to make better financial decisions while they rent.
What tenants get
Free financial literacy courses covering budgeting basics, credit improvement, and debt management.
Credit building through reported on-time rent payments.
A clear roadmap toward homeownership, including the steps to qualify for a mortgage.
What landlords get
Tenants who understand their lease obligations and pay rent on time.
Lower turnover and vacancy costs. Educated tenants stay longer and communicate issues early.
Properties treated with more respect by tenants who are building toward their own financial goals.
How we support landlords
We handle every part of property management so you can focus on growing your portfolio or just not thinking about your rental at all.
Tenant screening
Every applicant goes through our 9-step Acceler8 Tenant Audit with credit, employment, income, rental history, and background checks.
Rent collection
Automated collection on the 1st of each month with direct deposit to your account. Late payments trigger our follow-up and legal notice process immediately.
Maintenance coordination
24/7 emergency support with an in-house team and vetted contractors. Every repair is documented with photos, costs, and notes in your owner portal.
Legal compliance
Full compliance with Ontario's RTA. We prepare N4 notices, file LTB applications, and attend tribunal hearings on your behalf.
Financial reporting
Monthly statements, quarterly performance reviews, and annual tax summaries. All accessible on demand through your secure owner portal.
Rent guarantee
Our rent guarantee program covers up to $60,000 in lost rent if a tenant defaults. Available for qualifying properties screened through the Acceler8 process.
Proactive, not reactive
We conduct regular property inspections, address maintenance issues before they become expensive repairs, and keep tenants accountable to their lease terms. You get monthly statements and direct access to your property manager through our online portal.
Owning rental property in Ontario comes with real challenges: changing LTB regulations, rising maintenance costs, and the risk of difficult tenants. We take those off your plate. We stay current on landlord-tenant law, handle compliance paperwork, and represent you at tribunal hearings when it comes to that.
Why Choose Found Spaces for
Property Management?
Diamond Winner
Hamilton Spectator Readers' Choice Awards
Best Property Management Company
CommunityVotes Hamilton
Our clients no longer struggle with
Areas we service
If your property manager is causing more stress than solutions, it's time for a change.
Last updated April 2026.
- Happy
- Responsible
- Educated
- Missed payments
- Unexpected expenses
- Stress and frustrations
Areas we service
Greater Hamilton, Hamilton Mountain, Burlington, Ancaster, Dundas, St. Catharines, Kitchener, Guelph, Cambridge, and Brantford
Why Choose Us?
If your property manager is causing more stress than solutions… it’s time for a change.
Last Updated March 2026.